The Client

The client is a leading provider of architectural-design and construction-management in China. Founded in 1952, the client undergone rapid development under the direction of High Quality Oriented (HQO).

The Situation

In their company, useful information usually resides in various documents, CAD, projects, and most of the time in people's heads. Knowledge isn't stored and therefore difficult to retrieve when necessary. Knowledge about processes and practices are usually resident in a particular individual's head and even more difficult to capture and use. Some employees are forced to indulge in repetitive work.

The Requirements

The client needs a system that will help in collecting information, technology experience and knowledge in their company. The system will be implemented for their company to manage their knowledge documented and knowledge existed in people's heads in an organized way. The following functionalities are required:

• The system should provide an easy-to-use interface and allow access to knowledge based on the role of the user.
• The system should allow employees to add all kinds of documents like web pages, plain text, CAD, word documents, excel spreadsheets, emails, PDF, images and more.
• The system should afford an incentive scheme to provide an impetus for employees to write and share their experience or knowledge that exists in their heads.

The Solution

We developed a full featured knowledge management intranet solution for the company. Based on the Windows 2003 and utilize .Net Framework 2.0, the intranet site provides an extensible document management framework that enables the third-party team to support other documents using well-defined plug-in modules. The site also enables nontechnical administrator to:

• Organize knowledge and documents of their department in an easy way.
• Play catalog maintenance in an easy way.
• Get detailed information about technical level of every employee in their department from statistics of knowledge and the knowledge publisher.

The portal implements the following areas:

• User & Roles Management
• Document & Knowledge Management
• Department Management
• Catalogue Management
• Report & Survey for department manager
• Grade System - used to give away prize to employees based on their score.

Technology

• Windows 2003
• .Net Framework 2.0 C#
• SQL Server 2005
• SQL Server 2005 Reporting Service